Privacy Policy

Havoc Flare Zenthor Architects ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our architectural services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or by phone
• Request a consultation or quote
• Subscribe to our newsletter or updates
• Engage our architectural services
• Participate in surveys or feedback forms

This information may include:

• Name and contact details (email, phone number, address)
• Property information and project details
• Professional or employment information
• Financial information for billing purposes
• Correspondence and communications with our firm

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide architectural services, consultations, and project management
• Communication: To respond to inquiries, provide updates, and maintain client relationships
• Business Operations: To process payments, maintain records, and manage contracts
• Marketing: To send newsletters, project updates, and promotional materials (with your consent)
• Website Improvement: To analyze usage patterns and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

• Engineering consultants and contractors
• IT service providers and cloud hosting services
• Payment processors and financial institutions
• Marketing and communications platforms

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Respond to regulatory authorities
• Enforce our terms and conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and firewalls
• Access controls and authentication protocols
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content
• Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications at any time
• Portability: Request a copy of your data in a portable format
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of the information
• Contractual obligations
• Professional regulatory requirements
• Legal and accounting requirements

Project-related information is typically retained for a minimum of 7 years in accordance with architectural practice standards.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable law.

11. Terms of Service

11.1 Website Use

By accessing and using our website, you agree to:

• Use the website for lawful purposes only
• Not interfere with website functionality or security
• Not use automated systems to access the website without permission
• Respect intellectual property rights

11.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Havoc Flare Zenthor Architects and protected by Canadian and international copyright laws. Unauthorized use is prohibited.

11.3 Professional Services

Architectural services are provided subject to separate engagement agreements. This website does not constitute an offer for professional services or create a client-architect relationship.

11.4 Disclaimer

While we strive to provide accurate information, we make no warranties regarding the completeness, reliability, or accuracy of website content. Information is provided "as is" without warranties of any kind.

11.5 Limitation of Liability

To the extent permitted by law, Havoc Flare Zenthor Architects shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Information

For information about Canadian privacy rights and to file a complaint:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca